The Shoreditch based property agency Base Property Specialists who received the Gold Award in the North London Letting Agent category was recognised for its excellent customer service as voted for by their clients during the course of 2011.
The award was announced by Phil Spencer, the TV property expert, at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 550 of the UK’s top estate and letting agents.Phil Spencer said “The ESTAS are the most important and valuable awards in our industry. An ESTA is not an easy accolade to pick up, to win one requires a lot of hard work, over a very long period of time.”
Simon Brown, owner of the awards added “Agents that take part in the ESTAS believe passionately in providing the highest quality customer service. They are prepared to go that extra mile, prepared to take criticism as well as praise and prepared to invest and develop their businesses accordingly”.
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 33,000 votes were received making it the biggest consumer survey of its kind in the property industry.
Co-Founder and Company Director, Kristjan Byfield, said in response to the award “Our ambition when we started the company in 2004 was to create an Estate Agency with an unrivalled reputation for service and professionalism. Our industry carries a poor public reputation and often for very good reason. We are overwhelmed to have been recognised as the best London Letting Agent North of the River after just 8 years- a sign that our clients are clearly delighted with the service they receive from us. I hope this award raises our profile as a company so that many more Landlords can experience our award winning service”.
Base also involved another local Shoreditch business- Junky Styling. The design-led label is famous for its up-cycling and shows at both London & Paris fashion weeks. Having recently let new retail premises through base, Junky Styling kindly offered to dress the office for the awards. The outfits were stunning and many people complimented base on being ‘the best dressed agent at the awards’ with several adding ‘You can certainly tell you guys are from Shoreditch’. You can find out more about Junky Styling and their amazing clothes by visiting their shop at 21 Hackney Road, Shoreditch, London, E2 7NX or visiting their website at www.junkystyling.co.uk
The ESTAS are sponsored by Zoopla.co.uk the property search website. Jon Notley, Commercial Director, said “The ESTAS are about consumers; consumers who have recognised agents for the high standard of customer service that they provide. This is exactly why Zoopla is involved with the ESTAs for the second year running and we are delighted to support and be part of this key industry event”.
The ESTAS are organised by Awards for Business www.theestas.com
